भारतीय रेल · North Western Railway
NWR Headquarters, Jaipur · Office of the PCCM
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Passenger Feedback — Zonal Headquarters

Real-time sentiment from passengers travelling within the zone.

Generated: 19/10/2026, 11:56:04 am
Source: Commercial Dept · PCCM Office
Total Feedback
150
across the zone
Avg Satisfaction
3.01/ 5.0
Overall journey rating
Trains Covered
12
4 divisions
Response Rate
93.8%
10 SMS links open

14-Day Satisfaction Trend

Live

Service-wise Average

Live

Division Performance

Live

Boarding Stations

Live

Complaint Categories (AI)

Live

Top Performing Trains

Honour Roll
TrainDivisionResponsesRating
12413
Jaipur–Delhi Intercity
Jaipur13
3.38
19708
Aravali Express
Ajmer12
3.33
12015
Ajmer–New Delhi Shatabdi
Ajmer13
3.08
12457
Bikaner–Delhi Sarai Rohilla SF
Bikaner12
3.08
12489
Jodhpur–Dadar Express
Jodhpur13
3.08

Lowest Rated Trains

Needs Attention
TrainDivisionResponsesRating
12991
Udaipur–Jaipur SF Express
Ajmer13
2.62
22471
Bikaner–Delhi AC SF
Bikaner13
2.77
14707
Ranakpur Express
Bikaner13
2.92
14659
Malani Express
Jodhpur12
2.92
12956
Jaipur–Mumbai Central SF
Jaipur12
2.92